Grievance Officer
Per Section 13 of the Digital Personal Data Protection Act 2023, every data fiduciary in India must name a Grievance Officer who is contactable in plain language and responsible for addressing complaints about personal-data processing.
Maitro Grievance Officer
Bhaskar Anand
Director, Talpro India Private Limited
- privacy@maitro.tech
- Acknowledgement SLA
- 7 days
- Resolution SLA
- 30 days
When to contact the Grievance Officer
- Your data was processed without your consent or beyond consent given
- You disagree with how a verification or service was handled
- You attempted a DSR request at /trust/dsr and it was refused or unanswered beyond SLA
- You want to lodge a formal complaint that triggers our DPDP §13 process
What happens after you contact us
- Within 7 days: Acknowledgement email with a ticket reference.
- Within 30 days: Substantive response — either resolution, or an explanation if more time is needed (with a new ETA).
- If unsatisfied: Escalate to the DPO at /trust/dpo (Tier 2), or to the CEO (Tier 3), or to the statutory Data Protection Board of India (Tier 4) once constituted.
What the Grievance Officer cannot do
- Disclose another data principal's data (DPDP §14 limits this to your own data only)
- Provide legal advice on your separate dispute with a counterparty
- Override statutory retention requirements (e.g. tax records)
Registered entity
Complaints may be sent to: Talpro India Private Limited, Bangalore, Karnataka, India.