Legal / delivery
Shipping and Digital Delivery Policy
Maitro is digital-first: no physical shipping; access, confirmations, invoices, event details, and Spotlight deliverables are delivered digitally.
Claim discipline
Premium does not mean reckless.
This page separates current controls, roadmap targets, illustrative tools, gated economics, and agreement-controlled terms so senior leaders can evaluate Maitro without mistaking posture for guarantee.
No physical goods
Maitro does not dispatch parcels, printed materials, or courier shipments for public-site purchases.
Access after verification
Membership access follows successful payment and required eligibility or verification checks.
Written scope controls
Spotlight deliverables are delivered according to the applicable written scope or retainer confirmation.
Policy version
14 May 2026 / Version 1.0 / presentation refreshed 26 May 2026
Presentation has been upgraded for readability. Legal meaning should remain subject to founder/legal review before being treated as final advice.
1. Digital delivery timeline
| Item | Timeline | Condition |
|---|---|---|
| Payment confirmation | After gateway confirms transaction | Sent to checkout email. |
| Membership or subscription access | Within 24 hours after successful payment and verification | Eligibility checks may apply. |
| GST invoice | Within 24 hours of payment where applicable | Delivered electronically. |
| Boardroom or event details | After eligibility and capacity checks | Email/calendar details sent when confirmed. |
| Spotlight deliverables | Per written scope | Research, drafting, outreach, and submission timelines depend on scope. |
2. Delivery methods
Maitro delivers access, documents, confirmations, and communications by email, billing portal, calendar invite, direct Maitro communication, or the applicable written scope. Customers are responsible for providing a correct email address and checking spam or quarantine folders.
3. Non-delivery support
If a paid confirmation, access email, invoice, or expected digital deliverable is not received within the policy timeline, contact billing@maitro.tech with payment ID, invoice ID if available, checkout email, date, and a concise issue summary.
FAQ
Shipping and Digital Delivery Policy FAQ
Do you ship physical goods?
No. Maitro is digital-first and does not collect shipping charges for public site purchases.
When do I get access?
Membership or subscription access is activated after successful payment and required verification, usually within the policy timeline.
Related policies
Route-safe next steps for review, application, trust, and policy context.
Policy route
Need this reviewed for your situation?
Use the correct Maitro lane for billing, privacy, legal, or security questions. Do not send confidential idea/IP content through open email.